Cancellation Policy
At Divine Beauty & Wellness, we appreciate your commitment to our services. To secure your appointment and maintain our scheduling efficiency, we require a nonrefundable deposit equivalent to 50% of the total service cost for all appointments.
A nonrefundable deposit of 50% of the total service cost is required to confirm and secure appointments. This applies to all services.
The deposit must be made on the same day as the booking to confirm and secure the appointment slot. If the deposit is not received on the same day, the appointment will be considered provisional and subject to cancellation.
If the required deposit is not received on the same day as the booking, Divine Beauty and Wellness reserves the right to cancel the provisional appointment. Clients will be notified of the cancellation via the contact information provided during the booking.
Deposits can be made by Cash App. Details on how to make the deposit will be provided during the booking process. The rest of the payment can be paid at your appointment in only cash or card.
If you do not have Cash App and would like to make your deposit a different payment method similar to Cash App, please contact us.
The deposit will be deducted from the total service cost at the time of the appointment.
The deposit is nonrefundable, regardless of cancellations or rescheduling. This policy is in place to compensate for the time reserved and potential impact on the schedule.
Clients are responsible for understanding and adhering to this policy. Failure to provide the required deposit may result in the cancellation of the appointment. In the event of a client-initiated cancellation or rescheduling, the nonrefundable deposit will be retained.
Late Fees:
Clients are expected to arrive preferably 15 minutes early for appointments. This allows for check-in procedures and ensures that services can begin promptly.
If a client arrives even a minute beyond the set appointment time, a late arrival fee of $20.00 will be applied. This fee compensates for the disruption to the schedule and potential impact on subsequent appointments.
Attempting to arrive more than 15 minutes late to your appointment will result in immediate cancellation of the appointment and a 100% service fee as this will be considered a "No Show".
In cases of late arrival, the duration of the service may be shortened to accommodate the original end time. This ensures fairness to clients with subsequent appointments.
Clients are responsible for understanding and adhering to this policy. The late arrival fee will be added to the total cost of the service and must be settled before the appointment concludes. Continued late arrivals may result in being prohibited to book with Divine Beauty & Wellness.
No Shows:
A "no-show" is defined as a client who misses their scheduled appointment without prior notice or arrives significantly late beyond the appointment time, making it impossible to provide the full service.
Clients who fail to provide the required notice or who are classified as "no-shows" will be charged 100% of the scheduled service fee. This fee is non-refundable and compensates for the time reserved and the missed opportunity for other clients.
Cancellations:
Clients are required to provide at least 48 hours notice for cancellations. This allows us to accommodate other clients and manage our schedule effectively.
Clients who fail to provide the required notice will be automatically charged the remaining amount of the scheduled service. This is non-refundable.
We recognize that exceptional circumstances can occur. In the event of emergencies or unforeseen situations, please contact us as soon as possible to discuss the situation. We will evaluate such cases on an individual basis.
Clients are responsible for understanding and adhering to this policy. Fees for late arrivals, No Shows, and late cancellations will be charged to the client's account and must be settled before booking future appointments.
Rescheduling:
At Divine Beauty & Wellness, we are committed to providing outstanding service to all our clients. To ensure the efficient management of our schedule and to accommodate the needs of our diverse clientele, we enforce a strict Rescheduling Policy.If you wish to reschedule your appointment and provide adequate notice, the service fee will not be charged. We understand that sometimes rescheduling is necessary.
Clients are required to provide a minimum of 48 hours notice when rescheduling an appointment. This allows us to make adjustments to our schedule and accommodate other clients.
Clients are allowed to reschedule appointments up to 2 times. After reaching this limit, further changes will be treated as cancellations, and applicable fees may be incurred.
Rescheduling within the 24 hours of the scheduled appointment may result in a 100% service fee. This fee compensates for the time reserved and the potential impact on the schedule.
Clients must communicate their intention to reschedule as soon as possible. Late or last-minute requests may be subject to the rescheduling fee.
Clients are responsible for understanding and adhering to this policy. Failure to provide the required advance notice or repeated rescheduling within the specified limit may result in additional fees or the rescheduling of future appointments.
Thank you for your understanding and cooperation in helping us maintain an organized and effective schedule at Divine Beauty & Wellness.
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